Below is a recent letter we received from the Chairman & CEO of Auto Owners Insurance Company:
Dear Auto-Owners Agent & CSR,
It is my privilege to once again inform you we received confirmation from J. D. Power and Associates we have been recognized Highest in Customer Satisfaction with the Auto Insurance Claims Experience, Five Years in a Row.This only happens as a result of hard work, a commitment to serve, and a great partnership between agency and company to meet the needs of those we serve.
In reviewing the summary of results, it is apparent the role of the agency plays a significant part in this recognition. Satisfaction with the first notice of loss, handled at the agency level, goes a long way in the initial claim perception and ultimate satisfaction. Partnering with you in the entire process only reaffirms the value brought to customers through the Independent Agency System. We would not receive such recognition without your involvement.
With more people expressing frustration with service in todays fast-paced, impersonal world, it should be reassuring to your customers to know that together, we are the no problem people they can count on in their time of need. We will be updating our advertising choices for you in the future to help express the value you provide for them.
Thanks for your partnership with us in the earning of this recognition. We are grateful for both your business and your support. We wish you continued success in all your dealings with Auto-Owners.
Jeff Harrold, CPCU, CLU, ChFC
Chairman & CEO